Return, Replacement and Refund policy is in relation to specific products and gives option to a customer to return/exchange/replace a product in the specified period. You can return an item by creating a return, replacement request. Once a request is created, kitech solutions will analyze the request and process accordingly at its discretion.

The return request for the specified items can be placed with the supplier. The request doesn’t cover the category of items identified as ‘non-returnable’ and are subject to Return, Replacement and Refund Policy conditions. However the damaged or defective items along with wrong items will be replaced irrespective of being specified as non-returnable.

Any item sent for replacement should be unused and not soiled and should carry all the tags, packing and the original invoice. The returned package should be properly sealed and handled carefully while making the return so that nothing is damaged while in transit. If the returned item doesn’t meet the above specified conditions, then the item will be sent back to the customer at his / her expense. If any damaged / defective item is received, kitech solutions should be informed within 24 hours via e-mail or at customer care number.

In case the seller is unable to make any replacement due to insufficient stock or any other reason, full refund will be given the customer. For any product technical or damaged issue, authorized service partner will check the defect and will replace the defective or faulty part or accessory. If the service partner thinks it is not possible to do so, full refund / replacement will be done.

If any box or seal open delivery happens and if it is accepted by the customer then no refund / replacement will be done as no return request will be entertained except when some factory / manufacturing defect is there.
For products requiring installation, opening of packaging by the customer will not be accepted as unboxing and installation should be done by the authorized service representative only.

When the pickup is done of wrong / faulty product, delivery agent can do the inspection for quality check to ensure that return meets the specified guidelines. On handing over the product to the delivery agent, replacement / refund will be done in the specified period. Pickup will be done from the original place of the delivery only.

For COD payments, customer will have will have to give account details for refund cases. For online payments, refund will be credited to the original source of payment like Bank, Debit / Credit Card.

kitech solutions (India) reserves the right to replace/ exchange / refund. For any query/ complaint a out at customer care number ——— or email address:

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