FAQ

Customer Service

Call us at 074 0739 6616
or contact vie e-mail address support@genuen.co.uk

Shopping on Genuen is really easy. Log on to www.genuen.co.uk and visit our array of products. For your convenience we have categorized our best selling sections and categories in an alphabetical order. All you need to do is choose your product, compare the rates and order from the store with the lowest price right here through us.

The shopping process with us is extremely simple. Simply go to the respective product you want to buy and add it to your cart. You can choose an option of payment while check out that suits you best and proceed according to instructions.

It is absolutely safe to order with us using your credit/ debit card as we do not store your personal data, except your shipping address and phone number for our reference.

Unfortunately, for the time being our services are restricted to UK only. But Genuen will ship international soon.

We work hard to make sure that your order reaches to you on time. But in unforeseen situation your product might take a little longer time.

You can reach us via our contact us form under “Customer Support” section. You can also recommend suggestion via “Feedback Form”, Email or via Phone number.

You can either check out with your credit card, debit card, internet banking or PayMate  if the product has the option to do so.

Check out is the last step of your buying process. At this step you will require to make your payments.

You can get a detailed record of your order under your accounts in Genuen.

Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Availability
  • Add to cart
  • Description
  • Content
  • Weight
  • Dimensions
  • Additional information
  • Attributes
  • Custom attributes
  • Custom fields
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